KaoBan Support
Need help with KaoBan? Contact us at lzwmax@qq.com.
如果你在使用考伴时遇到问题，请通过 lzwmax@qq.com 联系我们。
English
Contact
Email: lzwmax@qq.com
Please include your device model, iOS version, app version, and a short description of the issue. If your question is about credits or subscriptions, include the user ID shown in the credits detail page if available.
Sign in with Apple
KaoBan requires Sign in with Apple for protected features. If sign-in fails, check your network connection, confirm that iCloud and Apple ID services are available, then try again.
Document Upload and Parsing
If a file fails to upload or parse, try a smaller file, confirm that the file is not password-protected, and make sure the file content is readable. Supported file workflows are intended for study materials such as PDF, Word, PowerPoint, and text documents.
AI Generation
AI generation requires credits and a working network connection. If generation fails, check your credit balance, try again later, or reduce the amount of material in the request.
Subscriptions and Credits
If your subscription or credits do not update after purchase, open KaoBan and use Restore Purchases. Purchases, renewals, cancellations, and refunds are handled by Apple through the App Store.
You can manage or cancel subscriptions in Settings > Apple ID > Subscriptions.
Privacy and Terms
Read the privacy policy here: KaoBan Privacy Policy.
Read the subscription terms here: KaoBan Subscription Terms.
中文
联系我们
请在邮件中说明你的设备型号、iOS 版本、App 版本，以及遇到的问题。如果问题与积分或订阅有关，请尽量附上积分详情页中的用户 ID。
Apple 登录
考伴的受保护功能需要使用 Apple 登录。如果登录失败，请检查网络连接，确认 iCloud 和 Apple ID 服务可用，然后重试。
文档上传与解析
如果文件上传或解析失败，可以尝试使用更小的文件，确认文件没有密码保护，并确认文件内容可读取。文件功能主要面向 PDF、Word、PPT 和文本等学习资料。
AI 生成
AI 生成功能需要积分和可用网络。如果生成失败，请检查积分余额，稍后重试，或减少本次请求中携带的资料量。
订阅与积分
如果购买后订阅或积分没有更新，请在考伴中使用「恢复购买」。购买、续订、取消和退款由 Apple 通过 App Store 处理。
你可以在系统设置 > Apple ID > 订阅中管理或取消订阅。